At our Monitoring Center, every alert is handled with the utmost care, our experienced operators follow an action plan designed to ensure the safety and well-being of those we protect.
- Types of Alerts our Monitoring Center will Receive
- How do the Action Plans Work?
- Viewing Monitoring Center Alerts
Types of Alerts our Monitoring Center will Receive
Our monitoring center will receive the following alerts from Ok Alone:
- Help/Panic Alerts
- Missed Check-In
- Missed High-Risk Check-In
- Missed Timed Activity
- Man Down Alerts
What Information is set with Alerts?
When an alert is sent to our monitoring center they will receive the following information and build up a customised action plan to quickly deal with the emergency situation.
- Worker name
- Worker phone and email
- Worker location (if we have a location within the last 15 minutes)
- Alert type – man down, panic, missed check-in
- Emergency contacts (two are required)
How do the Action Plans Work?
For every alert the operators get a customised action plan and will start working through the steps to manage the emergency situations. The diagram below shows the steps operators typically take to deal with alerts.
Viewing Monitoring Center Alerts
All alerts sent to the monitoring center can be viewed on the Alerts page – Reports & Logs > Alerts.
This report will show who the Alert was sent to and include Monitoring Center actions if they handled the alert.
