Here are some documents that monitors may find useful.
Ok Alone can send an Alert Notification to a Teams Channel. In order to do this the Channel Webhook URL must be added to the Monitor who should be receiving the Alert. Getting a Teams Channel Webhook URL A Teams …
Workers and monitors can be updated from an Excel file. However, we recommend using the following steps for it to work correctly. Step 1: Download the Workers/Monitors Excel FileStep 2: Add the Names of Your Existing Workers/MonitorsStep 3: Verify Updated …
If a monitor is primarily working from their desktop and needs to see and hear Help Alert notifications on their screen they need to allow certain notification permissions for the Ok Alone Dashboard. Browser Permissions First, notification permissions will need …
For Man/Worker Down and High Risk Check-ins, a longer alert delay, or grace period, could potentially reduce the safety of a worker by increasing the time they wait for assistance. What are Flexible Alert Delays With Flexible Alert Delays, there …
Action Notices are notifications sent to designated monitors when workers perform certain actions. Unlike urgent alerts, which indicate emergencies or critical issues, Action Notices provide updates on routine activities and status changes. Why Use Action Notices? By keeping monitors informed …
In addition to our apps (mobile/web/dashboard), workers can also access the Ok Alone system via phonecalls or SMS messages. Satellite devices that send SMS either via a cellular network or via satellite are able to help keep your staff safe …
This report shows a list of workers’ current man down settings and any changes to man down settings performed in the Ok Alone app. How to View the Report Click Reports under the Reports & Logs On the Reports home …
When you are installing the Ok Alone app, in order to get the best protection, it is essential workers choose the correct location settings. This page explains the different options and the settings we recommend. Phone Settings and Permissions on …
Batch Deleting Workers from your Ok Alone account Ok Alone has the ability to delete multiple workers at a time from your Ok Alone account. This can be useful for users that add many workers seasonally and need to remove …
Sometimes it is necessary to send out a mass notification to all of your workers and/or monitors. How to Enable the Mass Notification System To enable this feature head to the Extra Features page under Settings and select Mass Notifications …
For those who need Worker Reports regularly delivered, an exported spreadsheet can be scheduled to be sent to a monitor or multiple monitors.
When adding Start and End times for Shift Reminders it is possible to upload a spreadsheet file (csv or excel) to enter many shifts for multiple workers at one time. Uploading Start and End Shifts Using the Upload Start/End Shift …
Workers and monitors can be imported from an Excel file. However, we recommend using the following steps for it to work correctly. Step 1: Import MonitorsStep 2: Create GroupsStep 3: Import Workers When workers are imported they must be assigned …
Lone Worker by Ok Alone Zapier Integration The Zapier platform allows connections to be made between applications with no coding required. An application develops an integration with Zapier and allows users to create ‘Zaps’. Zaps are specific trigger->action connections that …
In order to set up the initial link between your SPOT X with Ok Alone please follow this guide ( https://okalonedocs.com/spot-device/ ) and then return to this page. Welcome back! Now that your SPOT X is linked to the Ok Alone system you …
In order to set up the Data Push link between your SPOT G3 and Ok Alone please follow this guide https://okalonedocs.com/spot-device/ and then return to this page. Welcome back! Now that your SPOT G3 is linked to the Ok Alone …
A SPOT device can be linked to an Ok Alone account using SPOT’s Data Push feature. This allows users with a SPOT device to be able to add more information to their check-ins to the Ok Alone system with their …
Ok Alone has introduced advanced settings account holders with workers and monitors throughout multiple countries or time zones. When to use Advanced Country Settings? This setting should be used if you have workers or monitors who are not in the …
Our Out of Hours Alerts service lets you choose the monitors that should be alerted if the alert occurs out of normal business hours. Learn more about Out of Hours Alerts in this short video…
The Alert Loop is a series of steps that will be taken if an alert is triggered. Alerts that can trigger the Alert Loop to run include Help alerts, missed check ins, man/worker down alerts and high-risk check ins. How …
Ok Alone has partnered with what3words to provide worker locations in their 3 word format, for example ///limit.broom.flip What is what3words? When responding to incidents, knowing exactly where they are is key for us to respond quickly. The challenge is that …
Within the Ok Alone System there are three levels of Monitor. The levels limit what a Monitor sees or accesses on the Ok Alone dashboard. These depend on the level of access a Monitor needs to carry out their role. …
The data usage for the Ok Alone apps on iPhone and Android depends on the location setting that is chosen. Workers have the choice of choosing between 3 location settings on the App: GPS High – location update every 10 …
Start and End shift reminders help workers manage their shifts when lone working. What are Start and End Shift Reminders Start Shift Reminder: A start shift reminder sends a worker an SMS, email, or makes a phone call to remind …
An Escalation Procedure is a set of step by step instructions a monitor needs to follow if a worker fails to check in or requests immediate help. Within the Ok Alone system there is a hierarchy of Escalation Procedures. What …
Within the Ok Alone system, you can create worker groups. We have changed the way worker groups are created to make it an easier, more streamlined process. Please follow these step by step instructions on how to create new groups …
There are two main roles in the Ok Alone universe, the Worker and the Monitor. Both have access to their own specific areas. The workers use the app and the monitors use the dashboard. Workers do not have access to …
As a Monitor, you will receive missed check-in or help alerts. You could be contacted by email, SMS/text, phone call or WhatsApp. Here are step by step procedures to follow to ensure your workers get the help they need. Email …
Ok Alone has now incorporated WhatsApp into its lone worker system. Get monitor and worker notifications through WhatsApp when working alone. The system is available to use all over the world. This great service means your company and you can …
What is Man Down? Man down (worker down) systems are calibrated to detect movement, or a lack of movement. Using a worker’s own phone (iPhone or Android) the Man Down feature can be set to a period of time (3 minutes- …
What is an Escalation Procedure? An Escalation Procedure Scenario What should I focus on for my Escalation Procedure? Company, Group, or Worker Escalation Procedures Setting up an Escalation Procedure Important Escalation Procedure Information What is an Escalation Procedure? An escalation procedure is …
A Safety Zone allows you to setup a safe area for your Worker to operate in – if they leave this area during a shift, their designated Monitor(s) will be alerted. Set Up the Safety Zone First access a worker’s …
The check-in frequency required for any shift should always be set based on the tasks/activities ofthe worker. Workers should be categorized as either low, medium, or high risk. Low Risk:4 hours Medium Risk:2 hours High Risk:30 mins 1) To set …
There is an option to have the Worker reminded about missed check-ins by an SMS alert, phone call, or by email. To set up SMS, phone call, email reminders access the worker profile in the dashboard. Setting up SMS Reminders …
The Grace Period, also called the Monitor Alert Delay, refers to the length of time set between a worker missing their check in and when their monitor will receive an alert. Ok Alone also has Flexible Alert Delays available for …
Ok Alone has a number of features that work together to keep your employees safe. Check In Function – A countdown timer set to ask the worker if they are Ok when it expires Highest GPS Setting – The app …
Introducing a new system into a workplace can be difficult. Some people will be resistant, even though the system being introduced is to protect them and help rescue them in an emergency. The best way to combat this is to …